Known Issues

TikTok

• TikTok will sometimes not send us message events for certain chatters. Unfortunately, there's nothing we can do about this as we don't know why. The solution is for us to use cookies for a logged in account when we read chat (which would get that account banned, causing this issue to be a problem again).

Caffeinated Updater

• There is a bug in the updater which causes it to not update itself properly. This manifests as the app immediately closing or crashing on launch. Usually it says "Checking for updates" then "Downloading installer" before closing but sometimes it will not. Reinstalling the app from the website will fix the issue.

YouTube & TikTok Connection Delay

• Caffeinated only checks for new YouTube and TikTok streams every 5 minutes. This results in the app missing some chat messages at the start of livestreams. There is no fix as this is intended behavior due to the limitations of YouTube's API Quota system and TikTok's API respectively!

Caffeinated Launching Off-Screen

• Sometimes when starting the app, it may get stuck off screen. This manifests as the app being in the taskbar but not appearing on-screen. The fix is to open Task Manager and kill Caffeinated, then open %appdata%\casterlabs-caffeinated\preferences in File Explorer and then delete the file called window.json. Once you do that, relaunch the app and it'll appear on-screen again.

I have a problem! Where can I get help?

If you have any issues with the service - or need any further help getting everything set up - you can reach out to us.