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Known Issues

The following are Known Issues with Casterlabs-Caffeinated:

TikTok Connection Issues​

There are currently some issues with TikTok's API which may cause connection issues for some users.

This is caused by TikTok blocking Casterlabs servers from accessing their API.

We can now detect when this happens and will show a warning in the app/dock when it does.

TikTok Missed Messages​

Due to to TikTok's quality filter and privacy settings, Caffeinated may miss messages from certain users. This is because TikTok does not send message events for ~10% of users to third-party applications, and unfortunately, there's nothing we can do about this.

The solution is for us to use cookies for a logged in account when we read chat (which would get that account banned, causing this issue to be a problem again).

We are currently exploring options to mitigate this issue, but there is no guaranteed solution at this time.

Caffeinated Updater​

There is a bug in the updater which causes it to not update itself properly. This manifests as the app immediately closing or crashing on launch. Usually it says "Checking for updates" then "Downloading installer" before closing but sometimes it will not.

Fix​

  • Reinstalling the app from the website will fix the issue.

YouTube & TikTok Connection Delay​

Caffeinated only checks for new YouTube and TikTok streams every 5 minutes. This results in the app missing some chat messages at the start of livestreams.

Fix:​

  • There is no fix as this is intended behavior due to the limitations of YouTube's API Quota system and TikTok's API respectively!

Caffeinated Launching Off-Screen​

Sometimes when starting the app, it may get stuck off screen. This manifests as the app being in the taskbar but not appearing on-screen.

Fix​

  • Open Task Manager and kill Caffeinated.
  • Open %appdata%\casterlabs-caffeinated\preferences in File Explorer and then delete the file called window.json.

Once you do that, relaunch the app and it'll appear on-screen again.

Make Messages Disppear Delay​

Some users may experience a delay with the Make Messages Disappear option for their on-screen chat widgets.

This is caused by your PC's system clock being out of sync.

Windows 10 fix​

  • Press the Windows key + R to open the Run dialog.
  • Type "control" and press Enter to open the Control Panel.
  • Select Clock and Region.
  • Click on Date and Time.
  • In the Date and Time window, go to the Internet Time tab.
  • Click on Change settings.
  • Check the box for Synchronize with an Internet time server.
  • Choose a server (e.g., time.windows.com) and click Update now.

Manual Synchronization​

If automatic synchronization fails, you can manually sync the time:

  • Open the Date and Time settings as described above.
  • In the Internet Time tab, click Change settings.
  • Click Update now to manually sync.

Windows 11 fix​

  • Open Settings by pressing Windows + I.
  • Navigate to Time & Language > Date & Time.
  • Ensure the Set time automatically toggle is turned on.

Sync Now:

  • Scroll down and look for the "Sync now" button under the "Additional date, time & regional settings" section. Click on it to force a synchronization.

I have a problem! Where can I get help?​

If you have any issues with the service - or need any further help getting everything set up - you can reach out to us.