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Known Issues

The following are Known Issues with Casterlabs-Caffeinated:

TikTok​

  • TikTok will sometimes not send us message events for certain chatters. Unfortunately, there's nothing we can do about this as we don't know why. The solution is for us to use cookies for a logged in account when we read chat (which would get that account banned, causing this issue to be a problem again).

Caffeinated Updater​

  • There is a bug in the updater which causes it to not update itself properly. This manifests as the app immediately closing or crashing on launch. Usually it says "Checking for updates" then "Downloading installer" before closing but sometimes it will not. Reinstalling the app from the website will fix the issue.

YouTube & TikTok Connection Delay​

  • Caffeinated only checks for new YouTube and TikTok streams every 5 minutes. This results in the app missing some chat messages at the start of livestreams. There is no fix as this is intended behavior due to the limitations of YouTube's API Quota system and TikTok's API respectively!

Caffeinated Launching Off-Screen​

  • Sometimes when starting the app, it may get stuck off screen. This manifests as the app being in the taskbar but not appearing on-screen. The fix is to open Task Manager and kill Caffeinated, then open %appdata%\casterlabs-caffeinated\preferences in File Explorer and then delete the file called window.json. Once you do that, relaunch the app and it'll appear on-screen again.

Make Messages Disppear Delay​

  • Some users may experience a delay with the Make Messages Disappear option for their on-screen chat widgets.

This is caused by your PC's system clock being out of sync.

You can correct this on Windows 10 by following this:

If your Windows 10 system clock is out of sync, it could be due to an incorrect time zone setting or issues with time synchronization. You can adjust the time zone in Settings > Time & Language > Date & time, and ensure that your system is set to synchronize with an internet time server.

and Windows 11

If your Windows 11 system clock is out of sync, ensure that the "Set time automatically" and "Set time zone automatically" options are enabled in the Settings under Time & Language. Additionally, check that the Windows Time service is running and set to Automatic in the Services menu.

Once your system clock is set correctly, this feature will work as intended!

I have a problem! Where can I get help?​

If you have any issues with the service - or need any further help getting everything set up - you can reach out to us.